We seek to provide a high quality service to all our clients and to give excellent value for money.
If at any time you experience difficulty with the service you receive from the firm or wish to comment on any aspect of our service then please contact Mr Richard Whitehead on 0151 255 1790 or email@example.com, who will make every effort to resolve the problem through our internal Client Care Procedure.
If you remain dissatisfied then you may request a copy of our complaints procedure and we are required to send a copy to you. If for any reason we are unable to resolve the problem between us then you may ask the Legal Ombudsman to consider your complaint.
The Legal Ombudsman may be contacted at Box 6806, Wolverhampton WV1 9WJ.
Please be aware that any complaint to the Legal Ombudsman must usually be made within 12 months of your having received a final written response from us about your complaint or within a year of the act or omission about which you are complaining occurring (or you becoming aware of it).